Week 12

On Monday, I was sent once again to place some of the orange cards with toner information on different printers. When I got back to the Help Desk, Ryan told me that he had been put in charge of the computer labs. He told me that they were going to set the printer with PCounter, which counts how many pages each person prints. Meaning that starting with the summer classes, each student will have a certain amount of pages that they can print. He showed me the PCounter software and how he could give each person a certain amount of pages that they can use throughout the semester. He showed me how he was putting PCounter on each printer and then he let me set up a printer with PCounter. Monday was a slow day, so there was nothing else that they could show me.

On Wednesday, Ryan and I headed to the library to pick up two laptops that needed to be fixed. Barbara, the librarian, told us that the problem with the one was that it wouldn’t turn on, and the battery in the other computer could not be put back in the computer for some reason. We went back to the Help Desk and started looking at the laptops. I was looking at the one with the battery problem and saw that one of the teeth where the battery would go into was bent. With a flathead screwdriver we fixed it, and then I turned it on to make sure that it was working properly. Then we turned on the other computer and it turned on without any problems, so I turned it off and we decided to try turning it on again later to make sure that it was working properly. We also took some laptops to update JStore Initiator. These laptops are the ones used by faculty and staff in the Media Classroom in the library, and so they needed to be updated. Also, four of these laptops are going to be used at the Registrars during registration week. Ryan showed me how to update JStore Initiator and other updates such as Windows, Internet Explorer, and others on one of the computers. Then I updated the rest of the computers until it was time for me to leave.

On Friday, Ryan and I took the fixed laptops back to library and picked up a tower from an older computer that was to be used to make a ghost copy to the Writing Center. While we were there, Barbara also showed us another laptop that had the same problem with the battery as one of those that we had fixed. Luckily, Ryan had a screw driver in his pocket and was able to fix the laptop. We then went to visit Joe, and Ryan told him about a problem that he was having with the PCounter. He logged in with his Immaculata account and it would not let him print, and this was a problem because the teachers would be able to print as many pages as they wanted. Joe told him that it would just bypass all of that and they would be able to print anyway, but when he tried printing a page with his Immaculata account, it would not let him. Therefore, they said if they didn’t find a solution before the Summer Classes begin, then they would give the faculty a big amount of pages so that they would not have that problem. Then we went to the Help Desk and took the four laptops, and headed to the Registrars Office to set them up and get them ready for Registration Week. When we got back to the Help Desk, we were both looking at the PCounter and were trying to figure out how to give a group, like the faculty, like a thousand pages. After looking at it, and trying many different things, we saw that the only way to add amount of pages to many people is to select everyone in that certain group and add pages. We also discovered that it would not add pages to a certain group. Unfortunately, it was time for me to leave and Ryan continued working on it.