Week 11

This week was a slow week. On Monday, Faith sent me to go to Rick’s office to pick up a web cam and a few toners that were needed for some printers. When I got back, I went with Ryan to put the web cam in the Tom’s computer at the Treasurer’s office. Ryan told me to download the software for the web cam while he watched to make sure I put it right. I downloaded the web cam and made sure that it was working. While we were playing around with it, Tom was explaining to us that he needed it to make some video conference calls. We then asked him what specific program he was going to use to make this video conference call. He said he wasn’t sure because he didn’t know what program the person at the other end was going to use. He tried calling him, but since he did not find him, he decided to let us know when he found out. We then headed back to the Help Desk and I sat around waiting for the phone to ring because Faith told me that when the phone rings I could pick it up. She explained to me how I was to answer the phone, then get the person’s information, and finally get the information about the problem that they are having. From there I was to see if I could help them out, and if I did not know what to do, I could ask Faith or one of them there to help me out. All the time I was there however, the phone did not ring, and then it was time for me to leave.

On Wednesday, Ryan and I went to Tom’s office again. He finally found out what program the person at the other end of the video conference call was going to use. When we got there he told us that they were going to use Skype. Ryan let me download Skype and set it up. To make sure that it was working properly, Ryan went to the Help Desk where he signed on to Skype, and then I called him through Skype. Once he picked up, I could not see him on the video window, but he could see me. We also tried the sound, but we could not hear each other, instead all we could hear were strange sounds. Fortunately we could still communicate with the chat option on Skype. I was checking the sound options and all of the options on Skype while Ryan checked his video on his end. He finally got the video to work, but we still could not hear each other. Ryan told me that the software from the web cam should have downloaded something for the sound, and that it should work. Instead, it was distorting the sound. We kept on trying to figure out what was distorting the sound, however, I could not help him find the problem because it was 11 AM and time for me to go.

Friday was a slow day. Faith sent me to place some orange cards that stated what kind of toner to order for each specific printer. I went to many different rooms in Loyola to put the cards on the printers. I also had to go and drop off a fixed laptop to the library. When I got back, only Robert and Faith were there, and they didn’t have much work for me. I then waited for the phone call to ring so I could pick it up. The one time that the phone rang, however, it was a phone call for Robert, so I didn’t get to do much. The time passed by and then it was time for me to go.